There is no out of hours emergency repair service unless you have been specifically advised of a policy in place for your property. Faults are classified as either routine or emergency. An emergency is something that would immediately endanger life or property if not treated promptly. If an emergency occurs out of normal office hours, during holiday periods or otherwise, it should be handled in accordance with the tenancy documentation provided at the start of the tenancy. Routine repairs should be reported to us for attention during normal office hours. Please see below for more information about emergencies and boiler problems.


Please note that you must not authorise repairs to the property or incur any unauthorised expenses without the express permission of the agent, unless an emergency handled by you in accordance with the tenancy agreement. The cost of any work authorised by you or someone acting on your behalf conducted without our agreement or in accordance with the tenancy agreement may not be reimbursed.



Definition of an Emergency that may require immediate attention: Where lives or health are at risk or there is serious risk to the property. Permanent repairs may be carried out at a later date – the priority is to ensure safety.

The following problems are examples of the type of situation that would be considered as emergencies:

  • Unsafe, broken or missing electrical fitting (not simply defective) comprising a dangerous fault that is immediately life threatening.
  • Gas leak on the property side of the meter;
  • Blocked, damaged or defective flue to an open fire or gas appliance;
  • Total loss of space heating or water heating (between 1 november and 31 march only) for those with special
  • needs such as disabled, young baby etc;
  • Blocked toilet pan if only one in house, soil stack or blocked foul drain;
  • Leak that is more than a drip from a water supply pipe, heating pipe, tank or cistern;
  • Boarding up a broken window or door;

Examples of who to call and guidance if cannot wait and own temporary solution not possible:

  1. 999 for Police, ambulance or fire service.
  2. Gas Escape call National Grid – 0800 111 999
  3. Electrical Power Issues – Power Network – 0800 316 3105
  4. Water Board – Telephone No. Vary depending on area.
  5. Utility companies emergency/helpline numbers

If none of the above are able to assist please click here and fill form to notify us of the issue, over the weekend and festive periods these messages are monitored and we will try and reply within a 24 – 48hr period.

Common Problems

Re-pressurize a boiler,

Boiler problems often occur because the pressure has dropped to below 1Bar on the gauge

Thawing frozen condensate Pipe

Stop Cock and Turning Water Supply Off

Click here to go to external site.

Electrics Keep Tripping

Please note that we accept no responsibility for any problems that may occur doing self-help repairs.