Privacy Policy

This privacy policy states how we use, distribute and protect any information that you give to us when using our website and enquiry channels. We are committed to ensuring that your privacy is protected and safe. We do not sell your information to anyone. Should we ask you to provide particular information by which you can identified via this website, then you can rest assured that it will only be used as in accordance to this privacy statement. This policy may change from time to time by updating this page and state that you should check the privacy policy on our website from time to time to ensure that you are happy with the changes. If you are not, then you need to let us know so we can act on it by emailing [email protected]

Information collected by our website

What we collect

For the purpose of making an enquiry, our website may collect the following information. Your name and appropriate contact information including email address, address, preferences and interests. Other information relevant to customer surveys and/or offers may also be requested.

What we do with the information collected

We require your information to understand your requirements and provide you with even more information for the product(s)/service(s) you have requested. Your information may also be stored on our CRM system for:

  • Internal record keeping
  • We may use the information to improve our products and services
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, or mail. We may use the information to customise the website according to your interests and needs.
  • We may also use your information in accordance with agreements that you have signed to assist you in our role as an Estate or Letting Agent. Your information may be passed over to certain needed services such as Maintenance, EPC’s, Safety requirements always to do with your property via legal legislation to make sure you are protected by our expertise and responsibility.

Again, if you are unsure or require further information according to the above, then please email us on [email protected]

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at either 13 Clockhouse Lane, RM5 3PH or [email protected]

We will not sell, distribute or rent your personal information to any third parties unless we have your permission or are required by law to do so. We may though, use your personal information to send you promotional literature about third parties of which we think you may find interesting if you tell us that you wish for this to happen. You may request and receive details of your personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information we are holding about you, then please write or email us. If you feel that any of the information we hold about you is incorrect or incomplete, then please write to us or email us as soon as possible. We will correct any information that is deemed to be incorrect.


Website Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

External Links

Our website contains certain links to other websites of interest. However, once you have clicked and left our site via these links, you should note that we do not have any responsibility or control over these other websites as we do not own or run them. Therefore, we advise you take care and precaution as we cannot be responsible for the protection and privacy of any information that you may provide which visiting such sites and these websites are not governed by these privacy statements adhering to how Keystones Property Ltd run. Please exercise caution and look at the privacy statement and cookie statement to the websites in question.

An introduction to cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a site. Cookies allow web applications to respond to you as an individual and the web application can tailor its operations to your needs, likes and dislikes by collecting and remembering information about your preferences that you have. We use traffic log cookies to identify which pages are being used and it helps us analyse data about web page traffic and improve our website in response to our customers and consumers needs. We only use this information for statistical analysis and do not sell any of this information on.

Overall, these cookies help us provide you with a better service and better website for your gain and navigation. We do this by enabling us to monitor which pages you find useful and informative, plus which pages you do not. A cookie does not give us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies but most web browsers automatically accept cookies, but you can modify your browser settings to decline these cookies if you prefer, please speak with your web provider for more help. You can also delete cookies to untrack your previous steps taken, but this may prevent you taking the full advantage of our website.

Cookies deployed by our website:

  • ensure that functionality operates as intended to do so
  • remember your choices and preferences during and between your visits
  • allow you to share pages via social network widgets like Facebook, Twitter and Instagram
  • allow you to interact with our website by leaving comments or opinions
  • post enquiries via our Anti-Spam enquiry form
  • track your visit for statistical analysis, allowing us to improve the usability, speed and security of our website

Cookies are not deployed to:

  • collect any personal identifiable information (without your express permission)
  • collect any sensitive information (without your express permission)
  • pass data to advertising networks
  • pass personally identifiable data to third parties
  • pay sales commissions

Your consent for cookie deployment by our website

When you first visited our website, you may have noticed our banner alerting you to the use of cookies by our website. In compliance with the 2011 EU Cook Law, our website operates on an “Implied Consent” basis. This means that we will assume that you have opted-in for our website to accept cookies until you choose to deactivate them within your browser settings or complete via the instructions below. By default, the majority of websites will automatically permit cookies onto your device until you deactivate them. Below you can learn more about specific cookies deployed by our website, and how they can be disabled. For more information on the EU Cookie Law in the UK, we recommend that you visit the Information Commissioner’s Office (ICO) website where you can find the latest information, guidelines and advice on the EU Cookie Law.

Cookies used by our website

Social Network Sharing

We always encourage our users to share our content and/or like our profile pages on the popular Social Media Networks such as Facebook, Twitter, YouTube, Google+, Instagram and LinkedIn. In order to make sharing accessable for our users, our website utilises widgets either provided directly from the Social Networks and/or via amalgamative widgets from third parties. Cookies and privacy implications from these sites vary and will depend on your nominated privacy settings with each Social Network. Social Sharing Buttons will only deploy cookies if you are signed to that respective Social Network at the time of being on our website.

Analytical Tracking

Our website does have Google Analytics installed which allows us to track and compile anonymous visitor statistics. The information collected ranges from a simple traffic volume to the type of browser you are viewing our main website with. The information we collect is very valuable to us not just for marketing analysis but to improve the usability, security and speed of our website content. Google Analytics is a popular, secure product supplied to us from Google itself. The privacy and security that Google provide for their Analytics data is a high priority at Google and you can read more into this via Google’s Analytics Data Safeguarding page. Google also offers a Google Analytics Opt-out Browser Add-on that will allow you to automatically Opt-out of all websites that track your activity via Google Analytics. No personal information is collected by Google Analytics but please use their websites and compliance, as well as their privacy statement to make sure as Keystones Property Ltd cannot be held responsible for Google Analytics or Google Inc.

Cookie Consent Check

As stated above, upon your first visit to our website it displays a banner alerting you to the possibility of your cookies being tracked and deployed by our website. In order for our website to remember your choice of opting-in, we store an anonymous cookie to remove the alert banner for 28 days. To prevent this cookie being stored, simply do not accept and close the alert. If you have already accepted this alert, and you wish to remove the cookies, then please clear the cookies in your browsers settings. Please contact your service provider to find more information on how to do this.

Enquiry Forms

Visitors can choose to contact us via enquiry form(s) on our website. In order to prevent spam enquiries, we protect our forms with a ‘CAPTCHA’ challenge to ensure the submission is from a living person, rather than a computer bot. This CAPTCHA challenge creates a cookie that is used only to check the input response from the user is correct. The CAPTCHA cookie does not store any other information from your enquiry.

Google Maps/Places

Our website may have our Google Maps/Places profile embedded within an iframe. Google Maps creates cookies that enable the functionality of their powerful mapping software. No personal information is stored or shared on the cookies deployed by Google Maps/Places.

How to disable cookies

Most modern browsers allow you to control your cookie settings for all websites that you browse. You can disable cookie deployment completely by editing your browser settings, however in doing this you may be limiting the functionality that is displayed on our website. To learn how to disable cookies on your preferred browser we recommend reading this advice posted by Google.

If you are concerned about cookies tracking your movements on the Internet then you may be concerned about spyware. Spyware is the name given to a particular band of cookies that track personal information about you. There are many antispyware programs that you can use to prevent this from happening. Learn more about antispyware software – As mentioned earlier in this page you can also disable Google Analytics on all websites by downloading the Google Analytics Opt-out Browser Add-on.